I founded LogiXLearn to bring together the questioning I learned in journalism, the systems perspective I developed through social work, and ADA compliance knowledge I had put into practice.
Using the 5W1H Method (who, what, when, where, why, and how), I work through an accessibility problem with six basic questions:
Who is affected?
What is preventing access?
When does the problem occur?
Where does the problem occur?
Why does the problem exist?
How did the problem develop?
Through a systems-thinking lens, I broaden my investigation. I follow the problem as it intertwines with the policies, procedures, physical environments, programs, services, and organizational functions connected to it. Identifying where an access problem began helps determine what needs to change now and where a different decision can prevent the same problem from recurring.
My approach to disability access applies ADA compliance as the legal foundation, Universal Design Experiences (UDX) as the next phase of accessible design, and systems thinking to understand and address access across interconnected environments, policies, and practices.
ADA Compliance
Establishes the legal requirements for access and the minimum obligations organizations must meet for persons with disabilities.
Does not account for every nuance of disability access or the ways individuals experience barriers in real-world environments.
Often operates reactively, requiring an individual to encounter a barrier before requesting an accommodation or modification.
Even when applied correctly, including through reasonable accommodations, compliance alone does not eliminate every legal, financial, operational, or reputational risk associated with inaccessible environments, programs, and services.
Universal Design Experiences (UDX)
Moves access earlier in planning and design rather than waiting for an individual barrier to reveal what was overlooked.
Considers a wider range of users when designing built environments, public spaces, programs, services, communication, and technology.
Reduces reliance on individual accommodations by creating environments and experiences that are accessible, usable, and inclusive from the start.
Systems Thinking (Systematic and Systemic)
Examines disability access methodically while also considering the relationships among policies, procedures, built environments, technology, services, and organizational practices.
Identifies where barriers originate, what conditions allow them to persist, and how an accessibility decision in one area may affect access elsewhere.
Shifts the response from correcting isolated barriers to addressing the organizational conditions that create or reinforce them.
Access requires a systems-thinking approach because barriers rarely exist in isolation; they emerge from the interaction of people, places, policies, processes, and organizational decisions.