Mar 2026 - Present                  

• ADA Case Management: Determine accommodation requirements 

for 1,000+ new and ongoing cases annually, ensuring equal access to housing, learning environments, parking, paratransit, programs, and services.

• Accessibility Training: Used Articulate Rise 360 and Canva to develop content for a universal design framework implemented by 12+ Fraternity and Sorority Life staff, supporting programming access for 5,500 students.

• Policy Application: Remediated implementation guides to align with Title II of the ADA and Section 504,  standardizing university-level academic accommodation processes for 14,000+ faculty members.

Aug 2025 - Present                  

• Risk Management Training: Audited and revised onboarding and procedural guides for 160+ public safety personnel, strengthening departmental protocols across field operations in 21 high-traffic hospital locations.

• ADA Emergency Preparedness: Advised staff on disability-specific considerations for evacuations and response across 8+ medical facilities that served 6M+ visitors and 100,000+ patients annually.

• Conflict Resolution: Trained 50+ colleagues to de-escalate and resolve conflicts, reducing threatening incidents in high-volume areas that serve 2,000–5,000 people daily.

• Learning and Development: Coached 30+ trainees on etiquette, communication, and emergency response support for disabled individuals, establishing 100% compliance with institutional protocols and standards.

Aug 2018- Present                  

• Digital Accessibility: Audited digital content and documents to meet WCAG and Section 508 standards, achieving 100% accessibility across 10 organizations.

Policy Development: Overhauled 25+ organizational policies to align with ADA and Section 504 requirements, reducing identified access barriers by 40% within 6 months.

Accessibility Strategy: Conducted leadership and culture analysis of policies and practices that guided disability-inclusive workplace strategies for 50+ employees.

• Professional Education: Facilitated ADA training for leaders at 175 community programs, increasing compliance knowledge by 50%, measured through pre- and post-training surveys and performance data analysis.

Mar 2024 - Jan 2025

• Complaint Reduction: Led sessions on disability access for 300+ personnel, reducing complaints by 50% over 3 months, based on tracked complaint data.

• Risk Mitigation and Audits: Remediated 185+ digital documents to WCAG 2.2 and Section 508 standards, eliminating institutional audit exposure and improving public-facing digital access.

• Policy Development: Revised the university's assistance animal policy using benchmarked data from 50 comparable institutions and state and federal law, gaining General and Legal Counsel approval.

• Built-Environment Accessibility: Conducted on-site physical assessments in 10+ campus facilities, addressing access barriers in built environments consistent with ADA and public-right-of-way standards.

Jan 2007 - Mar 2024

• Investigative Research: Examined public records and conducted stakeholder interviews for 75+published stories, translating complex legal and regulatory issues into accessible public reporting.

• Communication and Advocacy: Authored 250+ articles amplifying citizen voices and stories related to changes in state and federal programs and policies, growing readership 80% across 7 publications.

• Clients: Kentucky Monthly, Appalachian Heritage Journal, STORY Magazine, Journal of Faculty Development, The Louisville Review, Georgetown News-Graphic, University of Michigan, Eastern Kentucky University, Morehead State University, Spalding University

Aug 2021 - Oct 2022

• Compliance Planning: Developed individualized ADA-compliant support plans for 200+ disabled individuals, exceeding predictive program outcome targets by 12%.

• Crisis Response: Resolved 15+ high-acuity accommodation cases, mobilizing interagency resources across 27+ units to ensure timely ADA-compliant support.

• Capacity Building: Designed and delivered ADA training for 100+ staff across 7 departments, strengthening coordinated institutional response to access barriers.

Feb 2021 - Sep 2021

• Disability Assessment: Interpreted clinical documentation and coordinated care plans for 90+ clients, reducing referral-to-services delays by 30% within 6 weeks of case intake.

• ADA Access Coordination: Coordinated access to ADA-related waiver program benefits for 175 participants across 9 counties, expanding service utilization 85% in 3 months.

Aug 2020 - Feb 2021

• Housing Accommodations: Resolved disability-related residential access issues for 125+ individuals with COVID-19 amid rapidly evolving health requirements, safety protocols, and campus operations.

• Emergency Response Preparedness: Trained 10+ staff to deliver ADA-compliant services during COVID-19 response operations, reducing data collection and documentation 

errors 61% within 30 days.