Resume

Professional Summary

Workplace Learning Strategist (WLS) with a robust background in needs assessment, project management, and delivering engaging learning experiences. A commitment to fostering collaborative environments and aligning employee objectives with strategic training for enhanced performance outcomes is at the core of my expertise. Focused on Human Performance Improvement (HPI) Consulting, Change Management Implementation, Career Coaching services, Talent Development, and Leadership Mentoring. Offering comprehensive consulting services tailored to the needs of organizationals, teams, leaders, and individual employees.

Offering a versatile skill set encompassing writing, editing, design, research, and success coaching, along with a well-rounded and practical approach to assisting individuals and organizations in achieving workplace goals. Dedicated to driving tangible improvements as a Workplace Learning Strategist, as well as supporting success, growth, and change management initiatives.

ADDITIONAL JOBS

CARE MANAGEMENT COORDINATOR

Aetna/CVS Health (Remote) | Feb 2021 - Sep 2021

Career Development Training:

• Developed and delivered e-learning modules and training sessions to ensure 100% compliance with Federal regulatory standards for Medicaid clients.

Personalized Development:

• Employed individualized life-course planning and custom wraparound services to achieved a 100% success rate in 75+ clients' educational, health, and wellness objectives.

Individual Career Counseling:

• Provided individualized career counseling sessions to 35+ foster youth, resulting in 100% advancement towards higher education/employment goals.

PUBLIC HEALTH CASE MANAGER

University of Kentucky, Lexington, KY | Aug 2020 - Feb 2021

Coordinated Improvement:

• Steered a 16-person training presentation project, resulting in campus-wide optimization of Salesforce workflow for 50+ colleagues.

Managed & Taught:

• Formulated effective training methods and updated manuals, handbook, and SOPs across 3 teams.

• Achieved 50% improved collaboration and efficiency across 3 teams.

QUALITY ENHANCEMENT PLAN (QEP) PROJECT GRADUATE ASSISTANT

Spalding University, Louisville, KY | Jul 2020 - Jul 2021

Compliance:

• Exceeded SACSCOC re-accreditation benchmarks by accurately cataloging 500+ course artifacts/data files.

Learning Strategist:

• Advanced student learning outcomes as an embedded Writing Mentor in 8 online courses.

• Recruited 30+ students for tutoring sessions and assessed their improved end-of-semester writing proficiency by 64%.

SCHOOL OF EDUCATION PROGRAM ASSISTANT

University of Michigan, Ann Arbor, MI | Aug 2018 - Apr 2019

Marketing Outreach:

• Streamlined recruitment marketing strategies for 3 master's and 4 doctoral programs.

• Organized a recruitment weekend event for 120 prospective MA and PhD students, resulting in a 97% acceptance rate.

Technical Writing:

• Modernized FAQ email templates and admissions FAQs.

• Wrote a student handbook for 3 master’s programs.

PROGRAM DEVELOPMENT INTERN

Food Gatherers, Ann Arbor, MI | Aug 2018 - Mar 2019

Instructional Design:

• Applied ADDIE’s five stages to client surveys completed by 140 participants at 18 food pantries.

• Identified training gaps and developed a comprehensive 17-page report addressing end-user needs for 170 community partner programs.

Targeted Career Development:

• Designed and delivered career workshops for leaders and staff at 10 community food programs.

• Achieved 100% participant satisfaction and established a highly impactful triannual training series.

Assessment & Implementation:

• Analyzed survey data to create engaging content, interactive activities, and e-learning modules.

• Improved key metrics in client services across 170 programs in Washtenaw County, MI, using instructional design principles.

GUEST SERVICES SPECIALIST

Michigan Medicine - University of Michigan, Ann Arbor, MI | Jan 2018 - Aug 2018

Customer Service:

• Attained 99% service satisfaction while assisting 2,000-4,000 guests per 12-hour shift while managing operations.

Operational Procedures & Database Management:

• Developed and updated operational procedures for a team of 100+ staff and maintained secure patient records and database integrity within the hospital environment.

RESEARCH ASSISTANT & PROJECT MANAGEMENT

University of Kentucky, Lexington, KY | Nov 2016 - Dec 2017

Project Management:

• Supervised operations for an NIH-funded research study involving 140 recruits and 70 participants.

• Surpassed recruitment goals by 70% while training 100+ stakeholders on public health prevention measures.

COMMUNICATION INSTRUCTOR

Eastern Kentucky University, Richmond, KY | Jan 2016 - Dec 2016

Curriculum Development & Course Content:

• Updated course content for 2 communication courses (Feature Writing & Editing for Journalism).

• Guided 35+ students on creating personalized job search/interview strategies for careers in communication, journalism, and writing for new media.

FRONT OFFICE COORDINATOR & DOCUMENT MANAGER

DDAF, Lexington/Louisville, KY | Jan 2015 - Jan 2016

Oversight:

• Achieved 100% accuracy in large-scale document processing.

• Oversaw document workflow and scheduling for 200+ staff across 2 offices.

Document & Database Management:

• Coordinated large-document processing projects for 5,000+ clients with 100% accuracy.

COMMUNICATION, HR, & MARKETING CONSULTANT

Beyond the Blueprint, Lexington, KY | Feb 2012 - Nov 2015

Project Management & Business Strategy:

• Oversaw planning, menu, security, entertainment, and media coverage for a grand opening event with 400+ guests.

Brand Development:

• Established 40+ B2B partnerships and managed 25 vendor accounts (Kroger, Whole Foods, Fresh Market, Blanton's Bourbon).

Human Resources Management:

• Implemented employee recruitment strategies, performed new hire background checks, and processed payroll for 30+ employees.

• Provided HR/training support for diverse business clients and wrote training manuals/SOPs.